PRIVACY POLICY

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This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website or interacting with us, you consent to the practices described in this policy.

1. Who We Are

PFE Technologies Pte Ltd (“we”, “us”, or “our”) is a business operating in Singapore that offers a wide range of products and services to businesses and individual consumers.

Our website address is: pfetech.com
For any data-related queries, you can reach us at: [email protected]

2. What Personal Data We Collect

We may collect the following types of personal data from you:

  • Name
  • Contact information (e.g. email address, phone number, delivery address)
  • Payment and transaction details (if applicable)
  • Communications with us (e.g., emails, contact form submissions, messages through WhatsApp, Instagram, Telegram, or other messaging platforms)
  • Device and browser information (via cookies or analytics tools)
  • Information collected during in-person interactions, such as when you visit our showroom, meet with our sales or technical personnel, or engage with us at your home or another location

We collect your personal data when you:

  • Contact us via email, messaging platforms, or forms
  • Place an order or request a service
  • Subscribe to newsletters or marketing updates
  • Browse our website (non-identifiable tracking)
  • Interact with our staff in-person at our showroom or other locations
  • Meet with our sales or technical personnel on-site, at your home, or elsewhere

3. Purpose of Collection

We collect and use your personal data for the following purposes:
– To respond to enquiries and provide customer support
– To process transactions and deliver products or services
– To send you updates, promotions, and marketing (with consent)
– To improve our website, services, and user experience
– To comply with legal or regulatory obligations (e.g., accounting records)

4. Consent

By voluntarily providing your personal data, you consent to our collection, use, and disclosure of that data for the stated purposes.

You may withdraw your consent at any time by contacting us at [email protected]. However, please note that withdrawal of consent may affect our ability to continue serving you.

5. Disclosure of Personal Data

We do not sell your personal data. We may disclose your data to trusted third parties, including:
– Payment processors and logistics partners
– IT service providers (e.g., cloud hosting, email delivery)
– Government authorities when required by law

Where data is transferred outside Singapore, we will ensure it is protected with appropriate safeguards.

6. Retention of Data

We retain your personal data only as long as necessary for:
– The purposes stated in this policy
– Fulfilling legal and regulatory obligations

The retention period for your personal data will vary depending on the nature of the data and the purposes for which it was collected.

7. Security Measures

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include access controls, encryption where applicable, and secure cloud storage services.

8. Use of Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and help us understand visitor behavior.

We may use third-party analytics tools (such as Google Analytics) to collect anonymised traffic data. You can disable cookies in your browser settings if you prefer.

9. Your Rights

Under the PDPA, you have the right to:
– Access your personal data held by us
– Correct any inaccurate or outdated data
– Withdraw consent to the use of your data

To make such a request, email us at [email protected]. We may require proof of identity before responding.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will take effect upon posting on this page. You are encouraged to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Email: [email protected]